Kelly Ann is a user research and design specialist at leading user experience consultancy Optimal Experience. In addition to her design consulting work, she is the chapter host of Ladies that UX Auckland (@LadiesthatUXAkl).

With her roots in design innovation and cultural anthropology, Kelly Ann is a passionate advocate of co-creation, critical design thinking and helping organisations to help themselves through building their internal service design capabilities.

She has experience ideating brand new services as well as evaluating and helping to improve those that already exist. Kelly Ann has worked across a diverse set of business challenges from social development, financial services, online retail and healthcare. She is passionate about transforming the quality and value of both public and private services.